Version control for IVR scripts, without a Git repo
· ivrloom team
IVR changes are rarely tracked. What you lose without history, and the lightweight practices that fix most of it.
Blog
Engineering notes, product decisions, and the occasional rant about Java contact-center tooling.
New here? See ivrloom as a Five9 IVR Script Designer alternative, or view pricing.
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What's new in ivrloom: script history, your own file on /try, and editable dates
· ivrloom team
A change history for each Five9 IVR script, a downloadable changelog, your own export on the no-signup Try page, and editable holiday dates.
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Reading a Five9 export by hand
· ivrloom team
A .five9ivr file is XML you can read. Here is the structure, the element names, and what to look at first.
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getDigits: the timeouts and retries that decide your abandon rate
· ivrloom team
Digit collection is where callers give up. What getDigits controls, which defaults hurt, and how to test the edges.
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Menu design: the trade-off between options and abandonment
· ivrloom team
More menu options means fewer transfers and more hang-ups. Where that trade sits, and how to structure a menu callers finish.
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Hours-of-operation routing: the patterns that actually hold up
· ivrloom team
Open/closed routing looks trivial until a holiday, a timezone, or a half-day breaks it. The patterns that survive contact.
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The AI assistant is live — and it can't apply a change you didn't approve
· ivrloom team
ivrloom's AI reads your IVR with real tools, proposes edits as a reviewable diff, and re-runs saved simulations to catch regressions before you apply.
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Reverse-engineering Five9's XML — and what we kept verbatim
· ivrloom team
Designing a Universal IR for IVR scripts means losing nothing on round-trip. Here's what the .five9ivr format actually looks like — and what we never invent.
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Why we built ivrloom — and why your files never leave your browser
· ivrloom team
Five9's IVR Script Designer is a 2010 Java app. We're building the modern replacement, and we're doing it offline-first on purpose.