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What's new in ivrloom: script history, your own file on /try, and editable dates

· ivrloom team

#launch #five9 #operations

September was the biggest month of work on ivrloom since it launched. Most of it answers one question admins keep asking about their Five9 IVR: what changed, and when? Here is what shipped, in the order you are likely to meet it.

Try it on your own export, before you sign up

The Try page used to open a sample flow. It now takes your own .five9ivr file or .zip export, parsed entirely in your browser. You get the flow on the canvas, a health report — unreachable branches, prompts nothing plays, inputs with no timeout or no-match path — and the simulator, without creating an account. Nothing is uploaded. If you sign up afterwards, the file you dropped can become your first project.

A history for each script, not just the bundle

Five9 keeps no change history for IVR scripts. ivrloom’s Save version does, and every saved version now records what changed since the one before it, script by script, in sentences rather than XML:

  • “Main Menu”: caller presses 2 now goes to “Billing” (was “Support”)
  • “Account number”: digit timeout 5 s → 8 s
  • Added Play “Holiday notice”

Open ⏱ History → Script history & changelog in the editor to read one script’s changes version by version. From the same place you can download a CHANGELOG.md between any two versions, or a .zip holding only the scripts that changed, which is often what a change-approval process actually wants to see. The changelog is built from the structural diff of the two versions, not written by AI, so it cannot describe a change that did not happen.

Script history and the two exports are part of Solo and Team. Saving and reopening versions stays on every plan, including Free. The getting-started guide walks through it with a screenshot.

Hours, holidays and dates you can edit

The 🕒 Hours view, added earlier in the month, charts every day-and-time check in a script across an ordinary week and lists the holiday dates it contains, with the ones that have already passed marked. On a paid plan the passed dates roll forward to next year in one reviewed step.

Until now, a single date could only be changed through the AI assistant. Conditions that compare a date, a time of day or a yes/no value are now editable in the property panel on every plan: a date picker for dates, a 24-hour field for times. Each is saved as the same kind of value Five9 uses, so editing a date does not quietly turn it into text in the exported XML. If you are new to how those comparisons are stored, Reading Five9 IVR XML explains the format.

Usage analytics, only if you say yes

The app now asks, once, whether you want to share which features you use — for example that you imported a file or ran a simulation. If you say no, or never answer, nothing is sent. An event never contains your scripts, names, prompts or file contents, and turning it off on your Account page deletes what was sent. The privacy policy lists every event.

Smaller changes

  • The version list no longer stops at the 100 most recent versions.
  • The AI assistant on Free and Solo moved to a newer model at the same allowance, and Free AI now has a shared monthly ceiling so the free tier stays sustainable. Paid plans are not affected by it.
  • The billing page showed out-of-date AI allowances; it now matches the pricing page.

The full list, with dates, is on the changelog.

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