Version control for IVR scripts, without a Git repo
· ivrloom team
IVR changes are rarely tracked. What you lose without history, and the lightweight practices that fix most of it.
Blog / tag
Five9 IVR
Posts on editing Five9 IVR scripts: version control without Git; reading a Five9 export by hand; getDigits timeouts and retries; menu design and abandonment.
9 posts tagged “five9”.
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What's new in ivrloom: script history, your own file on /try, and editable dates
· ivrloom team
A change history for each Five9 IVR script, a downloadable changelog, your own export on the no-signup Try page, and editable holiday dates.
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Reading a Five9 export by hand
· ivrloom team
A .five9ivr file is XML you can read. Here is the structure, the element names, and what to look at first.
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getDigits: the timeouts and retries that decide your abandon rate
· ivrloom team
Digit collection is where callers give up. What getDigits controls, which defaults hurt, and how to test the edges.
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Menu design: the trade-off between options and abandonment
· ivrloom team
More menu options means fewer transfers and more hang-ups. Where that trade sits, and how to structure a menu callers finish.
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Hours-of-operation routing: the patterns that actually hold up
· ivrloom team
Open/closed routing looks trivial until a holiday, a timezone, or a half-day breaks it. The patterns that survive contact.
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The AI assistant is live — and it can't apply a change you didn't approve
· ivrloom team
ivrloom's AI reads your IVR with real tools, proposes edits as a reviewable diff, and re-runs saved simulations to catch regressions before you apply.
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Reverse-engineering Five9's XML — and what we kept verbatim
· ivrloom team
Designing a Universal IR for IVR scripts means losing nothing on round-trip. Here's what the .five9ivr format actually looks like — and what we never invent.
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Why we built ivrloom — and why your files never leave your browser
· ivrloom team
Five9's IVR Script Designer is a 2010 Java app. We're building the modern replacement, and we're doing it offline-first on purpose.