For Five9 admins
An IDE for your Five9 IVR.
Visual edits, AI refactors, PR-style review — all in your browser. Your IVR bundle stays local by default; AI and Cloud Save are opt-in.
Open a sample flow in your browser — no account, no credit card. Or see how it works.
How it works
- 01
Export from Five9
Use the Five9 admin console's IVR Scripts export to get a .zip bundle.
- 02
Edit in ivrloom
Drop the .zip. Edit visually, bulk-refactor with AI, simulate calls, review changes as a PR diff.
- 03
Re-import to Five9
Download the modified .zip. Re-import in Five9 admin as usual. No API integration required.
What you get
Visual editor
A modern canvas for your IVR graph — drag, multi-select, and inline edits. Not a 2010 Java window.
AI refactors
Describe a flow-wide change in plain English. Review the diff, then apply. Only the slice you ask about is sent to our AI provider (Anthropic) — disable AI to keep everything local.
Call simulator
Queue DTMF, press Run, watch the trace step through your flow. Save scenarios and re-run after edits.
PR-style review
Every change is a side-by-side diff you approve before download. See exactly what moved.
Bulk, cross-flow edits
Rename a prompt, reroute a skill, or update a transfer across every flow at once — ask the AI, then review the diff before anything is applied.
IVR lint
An Issues panel flags unreachable nodes, dead ends, missing prompts, and digit inputs with no timeout or no-match handling — before Five9 ever sees the bundle.
Flow docs in one click
Export any flow as a Markdown spec — the call flow step by step, variables, prompts, and open issues — ready for a change ticket or a colleague.
Prompt audio player
Play your prompt recordings right in the browser, straight from the bundle. Nothing is uploaded.
Offline-first
Your .zip bundle has no upload endpoint — it stays in your browser. No Five9 credentials, no API access. AI and Cloud Save are opt-in.
vs the Five9 IVR Script Designer
| Capability | Five9 Designer | ivrloom |
|---|---|---|
| Runtime | Java app, slow startup | Browser, instant |
| Bulk edits across flows | No | Yes |
| Undo / redo | Unreliable | Full history |
| AI assistance | None | Built in |
| Call simulation | No | Yes |
| Change review | None | PR-style diff |
| Your data | On Five9 | Stays in your browser by default |
Common questions
- Does ivrloom connect to my Five9 account?
- No. You upload a .zip exported from the Five9 admin console, edit it in your browser, and download a modified .zip to re-import. There's no API integration and no Five9 credentials.
- Is the AI assistant required?
- No. Manual visual editing is the core and works with AI off. The assistant only proposes changes for you to review, and a privacy toggle disables it entirely.
- Will editing break my live IVR?
- Editing happens on the exported bundle — nothing changes in Five9 until you re-import. Unknown node types are preserved byte-for-byte, and every change is a diff you approve first.