ivrloom is a browser-based editor for Five9 IVR scripts. This policy explains, in plain terms, what data reaches our servers and what never does. The short version: your IVR bundle is processed in your browser by default, and only leaves your device for two features you explicitly choose — AI assistance and Cloud Save.

What stays on your device

The .zip / .five9ivr bundle you open, and all parsing, editing, and simulation, run client-side in your browser. We have no endpoint that receives your .zip. Your prompt audio files are never uploaded — we only read their path references inside the bundle.

What we collect

Account data — your email and name, used for authentication.
Billing data — handled by Stripe. We never receive or store card numbers.
Cloud Save data (opt-in) — if you save a project to the cloud, we store its IR JSON (which includes skill names, transfer numbers, and call-flow logic) in our database so you can reopen it. You can delete it at any time.
AI request data (opt-in) — when you use AI assistance, your prompt text and the relevant slice of your IVR are sent to our backend and on to our AI provider to generate a response. You can disable AI in account settings.
Operational logs — standard request/error logs for reliability and security.

Subprocessors

Anthropic — processes AI requests (your prompt + the IR slice you send) to generate responses.
Stripe — payment processing.

We do not sell your data, and we do not use your IVR content to train models.

Security & retention

Data in transit is encrypted (HTTPS). Cloud Save data is currently stored as JSON in our database; application-layer encryption at rest is on our roadmap (see Security). You can delete Cloud Save projects yourself at any time, and you can request deletion of your account and associated data by emailing us.

Your choices

Use ivrloom entirely offline — never use Cloud Save or AI — and nothing about your IVR reaches us.
Disable AI in account settings.
Delete saved projects, or request full account deletion.

Contact

Questions or data requests: [email protected].