Pricing

Billing questions

Can I cancel anytime?

Yes. Plans are month-to-month with no contract — cancel from your billing settings and you keep access until the period ends.

Can I move from Solo to Team?

Yes, from the Billing page, without starting over. You pay the prorated difference for the rest of the month right away, then $99/month from your next renewal. Team includes Five9 connected mode, so if you had the $19 add-on it is removed and credited. If the payment doesn't go through, nothing changes.

What is Five9 connected mode, and does it need my Five9 login?

It imports IVR scripts and your skill list straight from Five9 instead of from an exported file. It needs a Five9 login, which stays in your browser: ivrloom passes each request on to Five9 and never stores the login. It saves edited scripts back to Five9 when you choose to — warning you first if a script changed in Five9 since you imported it — checks that the skills, prompts and dispositions a flow uses exist, shows on one page which of your flows use each skill, prompt and disposition in Five9, and can create a missing skill, disposition or prompt — text-to-speech, or a recording in any common audio format that it converts to Five9's 8 kHz µ-law WAV for you. It can also replace a recorded prompt's audio once you type its name, trace a phone number to the campaign and IVR script it reaches, and list the prompts, skills, dispositions and call variables no IVR script refers to (it never deletes them). You can still re-import a .zip instead. Included in Team; on Solo it is a $19/month add-on you can add or remove on the Billing page, prorated. It is in beta.

What's an AI token?

AI usage is metered in tokens, the unit our AI provider bills. One message to the assistant usually takes several steps behind the scenes — reading parts of your flow, then answering — and the editor counts a message as about 15,000 tokens when it estimates how many you have left. That figure is deliberately on the high side; a small flow or a short question uses less. By that count the Free allowance covers about 6 messages a month, Solo about 33 and Team about 133. These counts are the editor’s estimate, not a promise. The editor shows what you have left before you send, warns at 80%, and stops once what is left can no longer fit a complete answer — a little before 100% — so you never get a surprise bill.

What is Advanced AI?

A more capable model that reasons for longer, for complex questions across a whole bundle and flow-wide refactors. Team includes it, and it is the default there; the AI panel lets you switch to Standard for faster, lighter answers. On Solo you can pick Advanced in the AI panel too: each request then counts twice against your monthly allowance, because it costs twice as much to run. Free uses Standard. Every change the assistant proposes still waits for your review, whichever you pick.

What happens if I hit my token limit?

The AI assistant pauses until your allowance resets on the 1st of the month; manual editing, the simulator, and everything else keep working. When a request does not fit in what is left, the chat tells you how much it needed and how much you have. If it is the length of the conversation that does not fit and a fresh one would, the chat says so — the New chat button starts one. Upgrade for a larger allowance, which takes effect immediately. Free AI also has a shared monthly ceiling: if AI use across all Free accounts together reaches our monthly cost limit, the assistant pauses on Free for everyone until the 1st, and the chat says so. Paid plans are never affected.

What counts as an active project?

Any project in a workspace that is not archived. Free allows 1, Solo 10 and Team 50 per workspace; archive a project to make room, or delete it if you no longer need it. Archived projects stay readable and do not count.

Is support included?

Yes, on every plan: email us and a human replies, usually within one business day. Enterprise contracts add priority handling and a named contact.

Do I need a credit card to start?

No. The Free plan needs no card and includes a monthly AI allowance, so you can try the whole product first.