Frequently asked questions

How ivrloom works with Five9, what stays private, and what's on the way.

Does ivrloom connect to my Five9 account or need API access?

No. ivrloom is offline-first — you upload a .zip exported from the Five9 admin console, edit it in your browser, and download a modified .zip to re-import. It never touches Five9's API and never asks for your Five9 credentials.

Will editing in ivrloom break my live IVR?

Editing happens on the exported bundle, not your live flow — nothing changes in Five9 until you re-import the .zip yourself. ivrloom is round-trip safe: node types it doesn't recognize are preserved byte-for-byte, and every change is shown as a PR-style diff you approve before download.

Is the AI assistant required?

No. Manual visual editing is the core of the product and works fully with AI turned off. The assistant only ever proposes changes for you to review — it can't apply anything on its own — and a privacy toggle disables it entirely so nothing is sent to our AI provider.

What data leaves my browser?

By default, nothing — your bundle, the XML inside it, and your prompt audio paths all stay local. Two opt-in features transmit data: AI assistance (your prompt plus the relevant slice of your IVR) and Cloud Save (the project's IR JSON). Full detail is on the Security & Privacy page.

How do I get my IVR into and out of ivrloom?

In the Five9 admin console, use IVR Scripts to export a .zip bundle. Drop that file into ivrloom, edit, then download the modified .zip and re-import it in Five9 the same way. No integration or setup required.

Does it support Genesys, NICE CXone, or Amazon Connect?

Not yet — v1 is Five9-only. Amazon Connect, Genesys Cloud, and NICE CXone are on the roadmap via our universal intermediate representation.

Do you offer SSO or SOC 2?

SAML SSO and SCIM are part of the Enterprise plan, and SOC 2 is a planned milestone. The Security & Privacy page lays out what is available today versus on the roadmap.

Is there a free plan, and can I cancel anytime?

Yes. The Free plan is free forever with no credit card — unlimited offline editing plus a monthly AI token allowance. Paid plans start at $19/mo and you can cancel anytime. See Pricing.

How is this different from the Five9 IVR Script Designer?

ivrloom runs in the browser instead of a Java desktop app, and adds bulk edits across every flow at once, reliable undo/redo, AI refactors, call simulation, and PR-style change review. See the full Five9 IVR Script Designer alternative comparison.