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Engineering

How ivrloom is built, and what we learned about Five9's format: reading a Five9 export by hand; reverse-engineering Five9's XML.

2 posts tagged “engineering”.

• Reading a Five9 export by hand

  September 22, 2026 · ivrloom team

  A .five9ivr file is XML you can read. Here is the structure, the element names, and what to look at first.

• Reverse-engineering Five9's XML — and what we kept verbatim

  May 20, 2026 · ivrloom team

  Designing a Universal IR for IVR scripts means losing nothing on round-trip. Here's what the .five9ivr format actually looks like — and what we never invent.