Blog / tag

Routing

IVR routing posts on getting each caller to the right place: menu design and abandonment; hours-of-operation checks.

2 posts tagged “routing”.

• Menu design: the trade-off between options and abandonment

  September 8, 2026 · ivrloom team

  More menu options means fewer transfers and more hang-ups. Where that trade sits, and how to structure a menu callers finish.

• Hours-of-operation routing: the patterns that actually hold up

  September 1, 2026 · ivrloom team

  Open/closed routing looks trivial until a holiday, a timezone, or a half-day breaks it. The patterns that survive contact.